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Terms of Use & Conditions

General

  1. Prices are inclusive of taxes.
  2. Sentiments Express does not write personal messages on cake itself, only on the greeting card.
  3. Complimentary greeting card will be delivered with every order.
  4. We do not offer time specific, midnight or same day deliveries on events and on holidays.
    1. Eid
    2. New Year
    3. Mother’s Day etc.
  5. Order received with incomplete or incorrect information will not be processed. Sentiments Express does not accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.
  6. If the destination/city selected on the website is different than the actual shipping city/address; Sentiments Express will not accept any responsibility for non-delivery.
  7. Orders time period of delivery would start once payment is received not on the basis of the time when the order is placed (Particularly in case of IBFT and OTC Jazz).
  8. Any order pending due to an incorrect address, phone number not responding or consignee being unavailable will be considered as a closed case.
  9. If a customer Logs in, make an account and save any information on the web, he/she would be treated as completely agree with our all terms of use and conditions.
  10. Sentiments Express does not book or send anonymous gifts. We require the names of the sender and the receiver. Anonymous messages are also not entertained.
  11. Message given by sender instructions will be typed on the gift card exactly as provided, including names and spellings.
  12. For deliveries in public places such as hospitals and academic institutions, please provide an alternate number along with the actual number of the receiver. In case phone number is not responding or consignee being unavailable, it will be considered as a closed case. Full refund or VAS charges refund will not be issued in such cases.
  13. We encourage and value your feedback & complaints. 
  14. If Gift Card (TCS Sentiment Express) is issued, it will be valid for 2 years from the date of issue.
  15. If the recipient agrees to pick up order later, Sentiments Express will not be responsible for the freshness of the product.

Refunds

  1. If gift is delivered later than the selected delivery time (time specified delivery), due to weather conditions, law & order situation, any traffic conditions, and all sorts of unforeseen conditions, If the gift is delivered later than the selected delivery time (time specified delivery) due to any reason then the customer will be refunded only the extra delivery charges.
  2. For perishable items such as flowers, cakes, chocolates, fruits and mithai, Sentiments Express will deliver fresh products. However, if the recipient is unavailable, first the sender and then the recipient will be contacted. If the recipient is still unavailable, then refund will not be entertained. 
  3. A customer cannot return the purchase once it is delivered. But if the product received is genuinely faulty, our team will replace the item or customer will be refunded a certain amount of the purchase. The Refund processing time is 15 to 30 days but usually, it takes approximately 7 working days. The time period depends upon the level of investigation involved for each case.
  4. Order once placed cannot be refunded before delivery.
  5. TCS Sentiments Express reserves all the rights to cancel any order.
  6. TCS Sentiments reserve all rights to cancel, process or refund any order that has availed discounts other than what has been allowed.
  7. A Customer can lodge a complaint within 3 days of product delivery. Any refund or purchase after 3 days of delivery would not be entertained. This does not include rotten or damaged products.

Products

  1. Products may vary slightly in appearance from pictures displayed on the website, especially in case of products with assorted designs / colors.
  2. Flowers and flower arrangements may vary slightly in terms of color and the types of flowers used, as per regional and seasonal availability.
  3. Sentiments Express reserves the right to offer substitute products in case of unavailability.
  4. If the recipient agrees to pick up order later, Sentiments Express will not be responsible for the freshness of the product.
  5. If the couriers are made to wait an extended amount of time, especially in restricted/ high-security areas, TCS Sentiments Express will not be responsible for the freshness of the products due to such delays.
  6. Any complaint regarding the “taste” of the eatables which is based on personal likes or dislikes will not be entertained unless the product is rotten.
  7. If the product received is either rotten or damaged, you can take a picture and inbox it to care@sentimentsexpress.com or whatsapp on +923341173684 (033411SENTI) along with your order details, within 24 hours of when your order is received. Otherwise, such complaints cannot be entertained.