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Refund Policy

Refunds

We hope you are delighted with your Sentiments order. However, if we have fallen short of your expectations, please email your request for a refund to care@sentimentsexpress.com

  • stating 'Refund' in the subject line,
  • including your order reference number in the email and
  • Clearly stating the reason for your request and share Images of the item(s) in question, which will help us to process your case without delay.

Refunds/Exchanges are applicable when:

  • An item ordered is not delivered;
  • Delivery is delayed beyond the delivery time stated for that product; or
  • The items are delivered in a damaged state.
  • If gift is delivered later than the selected delivery time (Time Specified Deliveries), the customer will be refunded only the extra delivery charges.
  • If a wrong item delivered, customer can either ask for Return/Exchange or a gift card or a refund equal to item value only.
  • If Item is damage, customer can either ask for Return/Exchange or a gift card or a refund equal to item value only.

The refund policy is valid for 72 hours from the time you receive the order. Please note that refunds do not apply to sale items.

Returns/Exchanges

If you are not satisfied with your order but would like an exchange or return instead of a refund, please email your request to care@sentimentsexpress.com 

  • stating 'Return/Exchange' in the subject line,
  • including your order reference number in the email and
  • Clearly stating the reason for your request and Images of the item(s) in question, to help us to process your case

 Return/exchange is applicable when:

  • Non-perishable item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please note that perishable goods such as cakes, fruit, and flowers are exempt from being returned.
  • The return policy is valid for 24 hours from the time you receive the order.

If your request for a return/exchange is approved, we will email you with further details.