FAQs

Q: What is Sentiments Express?
A: Sentiments Express is a premium gifting service by TCS Pakistan. We help you celebrate special moments by delivering thoughtful gifts—including flowers, cakes, sweets, chocolates, personalized items, and more—to your loved ones in over 125 cities across Pakistan.

Q: What types of gifts can I send through Sentiments Express?
A: Our offerings include:

  • Fresh flower bouquets & premium floral arrangements
  • Cakes (cream, fondant, designer, chocolate, etc.)
  • Mithai & Eastern sweets
  • Chocolates & cookies
  • Donuts, cupcakes & dry fruits
  • Gift baskets & combos
  • Fruit baskets & platters
  • Personalized items (mugs, cushions, candles, keychains)
  • Fragrances, wallets, clutches, watches
  • Semi-precious jewelry & leather goods
  • Toys & baby gifts
  • Greeting cards & corporate gifts

Q: Can I personalize my gift?
A: Yes! Many items like mugs, cushions, frames, and candles can be customized with names, photos, or messages.

Q: Where do you deliver?
A: We deliver in over 125 cities and towns across Pakistan. You can check availability by entering your city on the product page.

Q: Who handles the delivery?
A: Deliveries are handled by TCS, Pakistan’s leading Courier Company. Perishable items are transported in temperature-controlled vans to ensure freshness.

Q: What are your delivery options?
A: We offer four delivery types:

  1. Standard Delivery – 9:00 AM to 11:00 PM (Free)
  2. Same-Day Delivery – Order before 3:00 PM for delivery the same day (Extra charges apply)
  3. Midnight Delivery – Gifts delivered between 11:00 PM and 12:00 AM on your selected date
  4. Rush Hour Delivery (NEW) – Super fast delivery within 1 hour during peak demand (Available in select cities with additional charges)

Q: What is the cut-off time for same-day delivery?
A: Orders must be placed and paid by 3:00 PM Pakistan Standard Time for same-day delivery.

Q: What are the delivery hours?
A:

  • Standard Delivery: 9:00 AM – 11:00 PM
  • Same-Day Delivery: 3:00 PM – 11:00 PM
  • Midnight Delivery: 11:00 PM – 12:00 AM
  • Rush Hour Delivery: Within 1 hour (timing depends on availability)

Q: How do I place an order?
A:

  1. Visit sentimentsexpress.com
  2. Select city and product
  3. Choose delivery date and time
  4. Enter recipient info and your message
  5. Make payment

Q: Can I add a greeting card?
A: Yes, every order includes a complimentary greeting card. You can choose the card style and add your own message during checkout.

Q: Can I schedule a gift for a future date?
A: Yes! You can schedule gifts days or even weeks in advance.

Q: Can I send gifts from outside Pakistan?
A: Yes. You can place an order from anywhere in the world to deliver within Pakistan. We accept international credit/debit cards.

Q: How is the gift packaged?
A: Every gift is beautifully packaged with premium wrapping, ribbons, baskets, and boxes. Fresh items like cakes and flowers are delivered carefully to preserve their quality.

Q: How can I track my order?
A: After placing your order, you'll receive a tracking ID via SMS and email. You can track it online or by contacting customer support.

Q: How do I contact support?
A:

  • WhatsApp: +92-302-861-4034
  • Email: info@sentimentsexpress.com
  • Live Chat: Available on our website
  • Facebook and Instagram (tcssentiments)

Q: What payment methods do you accept?
A: We accept:

  • Credit/Debit Cards (Visa, Mastercard)
  • Bank transfers (for bulk/corporate orders)
  • No Cash on Delivery (COD) is available

Q: Are there any additional charges?
A: Yes, charges may apply for:

  • Same-day delivery
  • Rush hour or midnight delivery
  • Personalized/custom products
  • Premium packaging (on request)

Q: Do you offer corporate gifting solutions?
A: Yes, we provide customized corporate gifting for clients, staff, and events. Reach out to our team for packages and bulk pricing.

Q: Can I cancel or change my order?
A: Order changes or cancellations can be requested within 12 hours of placement, provided the order has not been processed or dispatched. However, modifications are not allowed after 12 hours. Please note that Same-Day, Midnight, and Rush Hour deliveries are non-cancellable due to their time-sensitive nature. For urgent assistance, contact our customer support team as soon as possible.

Q: What if the recipient is unavailable?
A: Our team will attempt re-delivery only once. If still undelivered, the sender will be contacted to and it will be considered as a closed case. TCS Sentiments is not responsible for the freshness of the product on re-delivery.